基本信息出版社：South-Western, Div of Thomson Learning
页码：336 页
出版日期：2007年03月
ISBN：0324381328
条形码：9780324381320
装帧：平装
正文语种：英语
外文书名：卓越的质量和绩效: 管理, 组织和战略

内容简介 This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.
作者简介 Jim Evans is full professor and director of the Total Quality Management Center at the University of Cincinnati. His esteemed service includes president of the Decision Sciences Institute 1997–1998. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal. The Crosby Medal was presented to them for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6e. The Crosby Medal was presented to the the authors "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management." Effective March 1, 2005, Jim was appointed by U.S. Secretary of Commerce Donald Evans to a three-year term as a member of the prestigious Judges Panel for the Malcolm Baldrige National Quality Award.