基本信息出版社：Harvard Business School Press
页码：168 页
出版日期：2005年11月
ISBN：1591399742
条形码：9781591399742
版本：2005-11-21
装帧：平装
开本：20开 Pages Per Sheet
丛书名：The Results Driven Manager
外文书名：哈佛商学院RDM系列: 新工作岗位上的礼节

内容简介 Book Description
Business is built on relationships, but human interaction is fraught with communication land mines that can range from embarrassing to punitive. This guide offers savvy advice for managers on how to conduct themselves professionally and effectively.

-Communicate for positive outcomes
-Recover from awkward encounters
-Understand the unwritten rules of email, office politics, and more

Book Dimension
length: (cm)19.7 　　　 　　　　　 　　　　　 width:(cm)12.8
目录
1.Avoiding common etiquette pitfalls
2.Communication breakdown : nine mistakes managers make by Stever Robbins
3.Say it straight by Ken O'Quinn
4.How strength becomes a weakness by Monci J. Williams
5.Uses and abuses of humor in the office by Constantine von Hoffman
6.Knowing when to communicate
……