基本信息出版社：Harvard Business School Press
页码：140 页
出版日期：2004年12月
ISBN：1591396344
条形码：9781591396345
版本：2004-12-01
装帧：平装
开本：32开 Pages Per Sheet
丛书名：The Results Driven Manager Series
外文书名：哈佛商学院RDM系列: 对付难缠的人

内容简介 Book Description
This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them
Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions.

* Avoid Conflicts and Negativity
* Foster Positive Behaviour
* Motivate Underperformers

About Harvard Business School Press
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

Book Dimension
length: (cm)21.5 　　　 　　　　　 　　　　　 width:(cm)13.2