基本信息出版社：Collins Business
页码：160 页
出版日期：2007年04月
ISBN：0061145599
条形码：9780061145599
装帧：平装
正文语种：英语
丛书名：Best Practices
外文书名：最佳实践丛书: 轻松应对难缠老板, 同事和客户

内容简介

Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

作者简介 By John Hoover