基本信息出版社：South-Western, Div of Thomson Learning
页码：608 页
出版日期：2005年12月
ISBN：0324422830
条形码：9780324422832
装帧：平装
正文语种：英语

内容简介 "Services Marketing: Concepts, Strategies and Cases, 3rd Edition" offers a managerial perspective of services marketing, with special emphasis on B2B services, technology, and global services. Briefer than competing textbooks, this text also includes cases to further illustrate concepts and offers unique coverage on creating the seamless service firm to support a customer-focused organizational culture.