基本信息出版社：Prentice Hall
页码：480 页
出版日期：2009年02月
ISBN：0135038421
International Standard Book Number：0135038421
条形码：9780135038420
EAN：9780135038420
版本：6
装帧：平装
正文语种：英语

内容简介 Supervision Today has earned a reputation of being the one of the most effective supervision books because it blends traditional and contemporary topics, as well as theories and experiential skills. Offering a three-tier learning system, it focuses on building readers’ knowledge, improving their comprehension and applying concepts directly to skill development. Known for its lively tone and four-color design, it captures the latest in supervision literature and includes cases to invigorate any lecture. This edition includes new information on interviewing, employee loyalty, conflict resolution, and group development. Perfect for managers and supervisors.
目录

PART I: DEFINING SUPERVISION AND SUPERVISORY CHALLENGES

1. Supervision Definitions

2. Supervision Challenges

PART II: PLANNING, ORGANIZING, STAFFING, CONTROLLING AND DECISION-MAKING

3. Planning and Goal Setting

4. Organizing

5. Staffing and Recruiting

6. Controlling

7. Problem Analysis and Decision Making

PART III: MOTIVATING, LEADING, COMMUNICATING, AND DEVELOPING

8. Motivating Followers

9. Leading Followers

10. Communicating Effectively

11. Developing Groups

PART IV: APPRAISAL, SAFETY, NEGOTIATION, CHANGE, AND LABOR RELATIONS

12. Performance Appraisal

13. Workplace Health and Safety

14. Conflict, Negotiation, Discipline and Politics

15. Change Management

16. Supervision and Labor

POSTSCRIPT: PERSONAL DEVELOPMENT

……