基本信息出版社：Harvard Business School Press
页码：96 页
出版日期：2008年10月
ISBN：1422125084
International Standard Book Number：1422125084
条形码：9781422125083
EAN：9781422125083
装帧：平装
正文语种：英语
丛书名：Pocket Mentor

内容简介 In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.

This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:

Understand and manage the strong emotions that can arise during confrontations
Design solutions that meet all stakeholders' needs
Coach your direct reports to resolve confrontations productively

作者简介 The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills.