基本信息出版社：Entrepreneur Press
页码：288 页
出版日期：2007年09月
ISBN：159918141X
International Standard Book Number：159918141X
条形码：9781599181417
EAN：9781599181417
版本：1
装帧：平装
正文语种：英语

内容简介 在线阅读本书

The long-term fix for employee motivation and highly satisfied customers

There are hundreds of tactics, described in dozens of motivation books, to produce a short-term boost in employee morale. But none of them last. If you want truly motivated employees for the long term— leading to higher customer satisfaction and loyalty— you must give employees a motive to want to do well on their own.This unique two-pronged approach provides techniques for introducing powerful movtivators to energize workers and outlines a process for eliminating the most common and pervasive de-motivators.
作者简介 Paul Levesque has two decades’ experience as an international business consultant specializing in customer service. He is the author of Customer Service Made Easy (1-932531-912 EP, 2006).