基本信息出版社：Kaplan Business
页码：112 页
出版日期：2006年01月
ISBN：1419515071
条形码：9781419515071
装帧：精装
丛书名：Leading from the Center
外文书名：企业培训指南: 指导与反馈的技巧

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Why is coaching skill the hallmark of good management?

Managers who provide consistent, constructive feedback run more efficient departments, equip their employees to become leaders, and gain the support they need for their efforts. Proficient managerial coaching aligns employees with company strategy, so that day-to-day activities are translated into long-term results. Moreover, employee retention rates and satisfaction are demonstrably higher in companies that value coaching as a managerial skill. Using the Duke CE GAPS model, readers will learn to set goals for employees, assess their progress, plan for action, and support their efforts. Communication skills-listening, face-to-face interaction, asking questions, and providing clear feedback-are emphasized as key tools of the effective coach. Managers are also challenged to analyze their own mental models, attitudes, biases, and behaviors that might skew the coaching sessions. Coaching and Feedback for Performance is a practical guide that shows managers step-by-step how to develop existing and new talent within an organization.