基本信息出版社：Berrett-Koehler Publishers
页码：273 页
出版日期：2009年05月
ISBN：1576759016
International Standard Book Number：1576759016
条形码：9781576759011
EAN：9781576759011
装帧：平装
正文语种：英语
丛书名：Bk Business

内容简介 在线阅读本书

Progress is made one apology at a time

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient.

The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
作者简介

John Kador is the author of sixteen books, including The Manager's Book of Questions, Charles Schwab: How One Company Beat Wall Street and Reinvented the Brokerage Industry, and Net Ready: Strategies for Success in the E-conomy (with John Sifonis and Amir Hartman).

专业书评 From the Publisher
Praise for Effective Apology

"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master."
--Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.

"Nothing about apology is easy. But this vital, optimistic book helps us transform setbacks into opportunities for rebuilding relationships based on accountability and transparency."
--Christine Comaford, CEO, Mighty Ventures, and author of the New York Times bestseller Rules for Renegades

"Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words--I'm sorry--to improve our lives and ennoble our world."
--Daniel H. Pink, author of A Whole New Mind