基本信息出版社：Simon + Schuster Uk
页码：368 页
出版日期：2007年06月
ISBN：0743276035
条形码：9780743276030
版本：Paperback
装帧：平装
开本：32
正文语种：英语

内容简介 Synopsis
A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.