目录

PART I. Introduction to Operations Management Chapter 1. Operations and Productivity Chapter 2. Operations Strategy in a Global Environment Chapter 3. Project Management Chapter 4. Forecasting PART II. Designing Operations Chapter 5. Design of Goods and Services Chapter 6. Managing Quality Supplement 6. Statistical Process Control Chapter 7. Process Strategy Supplement 7. Capacity and Constraint Management Chapter 8. Location Strategies Chapter 9. Layout Strategies Chapter 10. Human Resources, Job Design, and Work Measurement PART III. Managing Operations Chapter 11. Supply Chain Management Supplement 11. Outsourcing as a Supply Chain Strategy Chapter 12. Inventory Management Chapter 13. Aggregate Planning Chapter 14. Material Requirements Planning (MRP) and ERP Chapter 15. Short-Term Scheduling Chapter 16. JIT and Lean Operations Chapter 17. Maintenance and Reliability PART IV. Quantitative Modules Module A. Decision-Making Tools Module B. Linear Programming Module C. Transportation Models Module D. Waiting-Line Models Module E. Learning Curves Module F. Simulation

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