Design processes wisely.
Grow your business endlessly.
“Design for Operational Excellence is a blueprint for a joined up, end-to-end designed operation that makes Operational Excellence a reality. The book excellently outlines the process of creating flow that every employee can see and, most importantly, fix without management intervention. Kevin Duggan’s emphasis on creating standard work for abnormal flow hits one of the biggest gaps in most continuous improvement initiatives. This book will change the way that you think about continuous improvement and the case studies will demonstrate that it works.”
-Philip Holt, Director, Customer Collaboration Online, Philips Consumer Lifestyle
“The approach outlined here can transform the phrase ‘leapfrog the competition’ from cliché to reality. Kevin’s approach is clear, the method sound, and the results achievable. Don’t just read this book: use it!”
-Jack McQuellon, Global Parts Manager, Caterpillar Paving Products
“In Design for Operational Excellence, Kevin Duggan provides a framework that focuses on the real endgame—levering operational excellence as a means of driving business growth. This book provides a comprehensive and systematic approach to designing and implementing value streams and supporting processes that will enable a business to assertively grow the top line as well as the bottom line.”
-Al Mason, Corporate Director, Altra Business System, Altra Industrial Motion
About the Book:
The ability to implement and maintain improvement initiatives like Lean and Six Sigma is essential for improving quality, eliminating waste, reducing costs, and increasing output—but it’s only the first step. Eventually, the improve-sustain-improve-sustain pattern itself becomes the end product. But it doesn’t have to be this way.
Why make operational improvement a perpetual process when you can make business growth a perpetual process?
In this trailblazing book, Kevin Duggan—author of Creating Mixed Model Value Streams and founder of the Institute for Operational Excellence and Duggan Associates—takes you beyond Lean and Six Sigma to achieve true Operational Excellence. By developing a “design for operational excellence” you can leverage the operations side of the business to enable continuous growth.
Design for Operational Excellence provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Duggan takes you step by step through the new principles of Operational Excellence:
#1: Design Lean Value Streams
#2: Make Lean Value Streams Flow
#3: Make Flow Visual
#4: Create Standard Work for Flow
#5: Make Abnormal Flow Visual
#6: Create Standard Work for Abnormal Flow
#7: Have Employees in the Flow Improve the Flow
#8: Perform Offense Activities
Case studies illustrate how companies that applied Duggan’s methods grew consistently over time by designing and implementing a lean flow of product to the customer. The result was a flow that “self healed” when interruptions occurred, which removed the need to manage flow. These methods work in any business environment, not just manufacturing. Everything from insurance, financial, and banking organizations to hospitals, mining companies, universities, and even government can benefit from the bottom-line and topline business results Duggan’s methodology offers.
Design for Operational Excellence is the next great leap in the evolution of sustained business growth. Begin designing for growth now and stop reacting to customer needs. Instead, position your operation to provide customer solutions in changing markets, which will lead to profit and growth in even the most severe economic and market downturns.
作者简介Kevin J. Duggan is the author of Creating Mixed Model Value Streams and the lead author of The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes. A sought after international speaker on Operational Excellence, Duggan has appeared on CNN Headline News and Fox Business Network as the expert in Lean Manufacturing. He lives in North Kingstown, RI.
网友对Design for Operational Excellence: A Breakthrough Strategy for Business Growth的评论
The book "Design for Operational Excellence: A Breakthrough Strategy for Business Growth" looks at lean from a new perspective. Normally companies practice lean as an open-ended journey focusing on small but continual improvements. This approach is good but slow and requires strong leadership to make sure the gains are held and sustained. Moreover, there in no defined destination where the journey should lead to; lean is not tied up with business growth.
Duggan has suggested that Operational Excellence is a well-defined destination. Operations could be designed to reach and maintain the status of excellence. This status of excellence is practically a self-healing flowing process that is extremely visual for both normal and abnormal flows. Such a visual system allows each and every employee to spot an abnormality as it happens and fix it before the flow stops. Management is now free to do offensive work to grow the business as the process is being "automatically" run at its best designed state.
Duggan has architected a well-structured step-by-step approach to design a process that will achieve and maintain operational excellence. The lean tools are still being used the same way but now with a different perspective: to grow the business.
I recommend this book to every lean thinker, practitioner and consultant.
I recommend this book to managers in companies of all sizes, but I believe it will be particularly useful for organizations and companies doing lots of things with relatively few staff.
I bought the book because of my current work in community banking - defined as banks with $1 billion in assets and less. These banks typically need to manage a myriad of tasks related to operations and compliance, and many of their processes often get created on the fly and then become de facto standard work. Silos develop as they grow in size and processes and communications really suffer.
I like this book because it echoes what we always strove to do during my career in the Army: define what needs to be done (the mission), how well it needs to be done (the performance standard), and then create as simple a process as possible to accomplish the mission, making certain the unit can get the job done if leadership is eliminated.
In my view, the key point in this book is that organizations can - and should - first define their desired future operational and then design and implement the necessary processes, without spending unnecessary time on the staircase of incremental improvement.
For service companies, such as financial institutions, I recommend they also read Duggan's "The Office that Grows Your Business." This book will be useful for people who don't want to read through an entire book about Operational Excellence.
I wrote a more detailed review about "Design for Operational Excellence's" relevance for community banks that is posted on the ABAJournal website.
Well done Kevin!
The bigger picture of the Operational Excellence (OE) jigsaw puzzle is now a whole lot clearer. Despite having many years experience in this area, from Manufacturing, Office and Design perspectives, I was more than a lttle shocked to find out from this book that I was still missing something extremely important. While the book is a combination of both the fundamental principles and details of the OE Design process, it is well worth your persistence in reading all of the way through to the end, with the 3 excellent case studies being the "icing on the OE cake". I suspect that my copy will see heavy use over the next year or two.
Grab a copy or ten and run Learning Together sessions with your Lean Team, you won't regret the investment.
I found Duggan's book to be a very good description of strategy and lean implementation. Lean implementation can't just be about getting better than you are today, but also should include a vision of where you are going. He does an excellent job in the book with his eleven steps of describing this. Great book and a recommended read for all lean practitioners.
Duggan's Operational Excellence method puts the focus on offense, that is, using improvements to business operations as a way of providing better customer service and growing revenues. We have applied these methods at my company and seen immediate results. I highly recommend this book, and Duggan Associates consulting.
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