Dear Sir or Madam，
It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx，with Airway Bill Number 8180-8713-0983.
We hope you find these samples your killing.We would like to reiterate that we accept customization of products to suit your requirements.
Plesse do not hesitate to contact us for any further clarification.We look forward to doing business with you.
With best withes，
Hillary
能提供样品，但需要对方支付运费
Dear Sir or Madam，
It is a pleasure to know of your continued interest in our products.The samples you have requested are now available.Samples are free of charge，but according to our company‘ policy，the costomer must pay the shipping cost.
Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation(HSBC) or when you provide us with your DHL， UPS or FedEx account number.
Sorry for the onconvenience， I hope this little formslity will not stand in the way of our future relationship.
We hope you can understand our position and look forward to our future cooperation.
With best ragards，
Hillary
能提供样品，但需要对方提供营业执照
Dear Sir，
We are pleased that your company is interested in our products. The samples you have requested are now available. They are free of charge， but it is our company policy to request a Certificate of Incorporation.
Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number， (86-0577)62889098.
Sorry for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship.
We hope you can understand our position and look forward to our further cooperation.
With best regards，
Hillary
拒绝买家的要求
Dear Sir or Madam：
Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued company.
I regret to say that we cannot agree to your request for technical information regarding our products. The fact is that moat of our competitors also keep such information private and confidential.
I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help you， do not hesitate to contact us again.
Truly yours
1)A：We can offer you this in different levels of quality.
A：这产品我们有三种不同等级的品质。
B： Is there much of a difference in price ?
B：价钱也有很大的分别吧?
A： Yes ，the economy model is about 3% less.
A：是的，经济型的大约便宜3%.
B： We‘ll take that one .
B：我们就买那种。
2)A： Is this going to satisfy your requirements ?
A：这种的合你的要求吗?
B： Actually ， it is more than we need .
B：事实上，已超出我们所需要的。
A： We can give you a little cheaper model .
A：我们可以提供你便宜一点的型式。
B： Let me see the specifications for that .
B：让我看看它的规格说明书吧。
3)A： You‘re asking too much for this part .
A：这零件你们要价太高了。
B： we have some cheaper ones .
B：我们有便宜一点的。
A： What is the price difference ?
A：价钱差多少?
B： The basic model will cost about 1% less
B：基本型的便宜约1%左右。
4)A： How many different models of this do you offer?
A：这个你们有多少种不同的型式。
B： We have five different ones .
B：五种
A： Is there much of a price difference .
A：价钱有很大的差别吗?
B： Yes， so we had better look over your specifications.
B：是的，所以我们最好先把您的规格说明细看一遍。
1)A： The last order didn‘t work out too well for us
A：上回订的货用起来不怎么顺。
B： What was wrong?
B：有什么问题吗?
A： We were developing too much waste .
A：生产出来的废品太多了。
B： I suggest you go up to our next higher price level.
B：我建议您采用我们价格再高一级的货
2)A： Did the material work out well for you ?
A：那些材料进行的顺利吗?
B： Not really .
B：不怎么好。
A： What was wrong?
A：怎么啦?
B： We felt that the price was too high for the quality .
B：我们觉得以这样的品质价钱太高了。
3) A： Has our material been all right ?
A：我们的原材料没问题吧?
B： I‘m afraid not .
B：有问题呢。
A： Maybe you should order a little better quality
A：也许您应该买品质好一点的
B： Yes， we might have to do that .
B：是呀，恐怕只有这么做了。
08) A： I think you had better come out to the factory .
A：我看你最好走一趟工厂，
B： Is there something wrong .
B：出了什么事吗
A： Yes ，your last shipment wasn‘t up to par .
A：嗯，你上次送去的货没有达到标准
B： Let ‘s go out and have a look at it .
走，我们去看看
1) A： I want you to look at this material .
A：我要你看看这材料
B： Is this from our last shipment ?
B：这是上次叫的货吗?
A： Yes ，it is .
A：是啊。
B： I can see why you are having some problems with it .
B：我明白为什么你用起来会有问题了。
2) A： I would suggest that you use this material instead of that .
A：我建议你改用这种替代那种。
B： But that costs more .
B：可是那样成本较高。
A： But you will get less waste from this .
A：但可以减少浪费。
B： We‘ll try it once .
B：那么就试一次看看吧。
3) A： Our manufacturing costs have gone up too much
A：我们的制造成本增加太多了。
B： You might try one of our cheaper components .
B：你试试这种较便宜的组件怎样?
A： Let‘s take a look at your price list again
A：我再看一次你们的价目表吧。
B： Sure . I‘ll bring it in next week .
B：好哇，我下个礼拜带过来。
4) A： This is the best material we have to offer .
A：这是本公司所供应的最好的原料。
B： Actually ，I don‘t think we need it to be this good .
B：说实在的，我并不认为我们用得着这么好的，
A： I can let you have this kind cheaper .
A：我可以算你便宜一点。
B： Let‘s do that .
B：那就这么说定吧?
5) A： How is the new material working out for you ?
A：新原料用得如何?
B： Fine .we‘re saving a lot of money with it .
B：不错，节省了不少的钱，
A： I‘m glad to hear that .
A：听你这么说真高兴
B： It was a good suggestion .thanks .
B：你建议得不错，谢谢。
6) A： How many would you like to order ?
A：您要订多少?
B： Is there a minimum order ?
B：有最低订购量的限制吗?
A： No ，we can ship in lots of any size .
A：没有，任何数量都可以出货。
B： We‘ll try one case of this .
B：那么，这种的就试一箱吧