基本信息出版社：McGraw-Hill Education - Europe
页码：240 页
出版日期：2003年04月
ISBN：0071408614
条形码：9780071408615
版本：第1版
装帧：平装
开本：32开 Pages Per Sheet
外文书名：第一时间正确回答问题

内容简介 在线阅读本书

This book helps you to get what you want at work the first time and every time. Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language. Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization. Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets, such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes. Malandro also provides: invaluable insights into the emotional power of words; priceless techniques to connect with and move an audience; tips on recognizing "killer words" and overcoming the trouble they can cause; and an arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses.


Synopsis:

Get what you want at work the first time and every time
Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

1.Invaluable insights into the emotional power of words
2.Priceless techniques to connect with and move an audience
3.Tips on recognizing "killer words" and overcoming the trouble they can cause
4.An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

Book Dimension
Height (mm) 203 　　　　　　　　　　　　　　　　 Width (mm) 149
作者简介

Loretta Malandro, Ph.D. is the president of Malandro Communications, Inc. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.

目录
Acknowledgments
Introduction
Sect. I Your Power and How It Impacts People
1 100% Accountability: Harnessing the Power of Your Words 　　　　　　　　　　3
2 The Key to the Kingdom: How to Capture Discretionary Effort and Build Accountability 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　31
3 Your Power, Your Position, and Its Impact: How to Gain Trust and Create Alignment 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　57
……