英：

Western clients and customers are not expecting an overly friendly conversation when they make a business call. They expect some degree of professionalism. If the person answering the call is too lackadaisical, unenthusiastic or indifferent, they document.write("");ad_dst = ad_dst 1;

may hang up and take their business someplace else!

中：

西方的客户或顾客在打商务电话时不希望对方过度友好。他们希望职业化些。如果接电话的人很庸懒，缺乏热情或是漠然，他们会挂掉而去找别的客户。