abandon rate 挂断率(衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比)

　　例： By choosing the right on-hold music, the company hasreduced abandon rate by 50%.

　　absenteeism 旷工，缺勤

　　例：Improvements in working conditions helped to reduce levelsof absenteeism.

　　absolute interest 绝对产权，绝对权益

　　例：The company has an absolute interest in the building.

　　academic intelligence 学术方面的才智

　　例：Phrases such as "solves problems well,""displays interest in the world at large,""accepts othersfor what they are,""admits mistakes,""is goal oriented," and "converses well" suggest that peoplefocus on the worldly side of intelligence, as opposed to just "academic intelligence.

　　academic smarts 学术方面的才能

　　例：It's not the usual way of thinking about it - academic smarts-IQ

　　accelerated learning 速成学习

　　例：Accelerated learning shows that language learning an be fast, effective and enjoyable.

　　access 1 使用，享用权

　　例1： Access to these files is restricted.

　　2 : Students have free access to the library's scientific literature.

　　access 2 进入

　　例：Its acquisition of the group will allow it to gain access to France's railway business.

　　accommodation address 临时通信地址

　　例:Please write to my accommodation address.

　　account 1. 账户

　　例:When the debt is cleared- as it must be by the time the customer retires- and the account goesinto credit, it will attract interest at about 5 per cent.

　　account 2. 客户,生意往来关系

　　例:The firm is one of our major accounts.

　　accountancy 会计工作

　　例: To her, accountancy was a means to find out about business and be paid at the same time.