Scenario
I’m going to describe a situation.
Your company is going to rent offices. Talking together about the topics you could include when you decide to rent offices. Decide which 3 things you think are most important.
Here are some ideas to help you.
Candidates’ Card
Rent offices
2 Location
2 Facilities
2 Size of units
2 Security system
2 Cost
2 Services provided
2 Transport connection
Flight Cancelled
Mr. Lee: Hi. I’m here for flight 513 to New York but I thought I heard the paging system announce that is cancelled. Is that true?
Clerk: I’m terribly sorry, sir, but I’m afraid it is true. That flight has been cancelled. Would you like to try to book tomorrow’s flight?
Mr. Lee: No way! I worked very hard so that I could leave on today’s flight. Are there seats on another airline?
Clerk: It’s possible. If you would like to book with another airline the line is right over there.
Mr. Lee: You mean that line over there of about 200 people?!
That the one. It seems that everyone is anxious to get to New York tonight.
Mr. Lee: This is a rotten way to start a vacation. I HATE lines! Can you book me on tomorrow’s flight?
Clerk: Certainly. You will also be receiving a 50% discount as our way of apologizing for the inconvenience.
Talking to the Immigration Officer
Officer: Passport. Please. (Pause) Thank you. I’ll need to see your boarding pass as well.
Mr. Lee: Here you go.
Officer: How long are you planning to stay in Canada?
Mr. Lee: Two weeks.
Officer: And where will you be staying?
Mr. Lee: I’ve got a hotel reservation at eh Marriott, where the conference on Sales and Technology is being held. I’ll take their shuttle bus from the airport.
Officer: OK, I’ve stamped your passport for a three week tourist visa after this date stamped here, you’ll have to make sure to leave the country, or apply for an extension.
Going through Customs
Official: Did you pack this bag yourself? Has it been out of your possession at any time before check in?
Mr. Lee: Yes, I packed it myself, and it hasn’t been out of my possession.
Official: Are you bringing in any plants or animal products?
Mr. Lee: No. Sir.
Official: Our sniffer dog seems to disagree. Do you mind if we look I your suitcase?
Mr. Lee: Not at all. Go right ahead.
Official: What’s this sir?
Mr. Lee: It’s traditional Chinese Medicine. I mix it with hot water like tea. Sorry. I forgot about it.
Official: What are these red things sir?
Mr. Lee: Oh no! I forgot about those too! Those are Chinese sausages for my Aunt Lily.
Official: I’m sorry sir, but you can’t take any of this into the country. We will also have to check your carry on. Please step this way. Don’t be nervous; we’ll just look through it briefly and then if there are no further problems you’ll be free to go.
1. Set 2
Scenario
I’m going to describe a situation.
Some oversea clients are going to visit your company next week.
Talk together what to consider when organize a program for the visitors. Decide which 3 you think are most important.
Here are some ideas to help you.
Candidates’ Card
Program for visitors to the Company
Topics for program
2 Business meetings
2 Social activities
2 Tour of company
2 Assembly lines
2 Business lunch arrangement
2 Company presentation
2 Sightseeing
2 Banquet
1. Set 1
Scenario
I’m going to describe a situation.
A company is planning to introduce a general training program for new staff. Talk together about the topics the company could include in the program and decide which 3 things you think are most important.
Here are some ideas to help you.
Candidates’ Card
General training program for new staff
Topics for training
2 Equipment
2 Computer skills
2 Company organization
2 Company rules
2 Customer service
2 Product training
2 Health and safety
Delayed Flight
Mr. Lee: Hi. I’m here for flight 514 returning to Beijing but the board shows there is a delay. How long of a delay is expected?
Counter Clerk: So far it looks like we will be leaving two hours late, but keep checking the departing flights status board just in case.
Mr. Lee: Do you think it’s safe to leave to get a quick bite?
Clerk: I think you should stay in the airport. Even though the delay is expected to be two hours, the flight departure could be announced any minute. Who knows?
Mr. Lee: What seems to be the problem?
Clerk: It seems there are some loose bolts on one of the wings. It happens all the time. No need to worry.
Mr. Lee: Umm…You know… Actually I was thinking of trying another airline. No need to hold my seat
Lost Luggage
Mr. Lee: Hi. I came in on flight 513. Everyone else took their luggage off the conveyor belt, but mine doesn’t seem to be there.
Clerk: Let me check the computer. Uh- oh. Looks like your luggage is on its way to Paris.
Mr. Lee: You’re kidding. What am I going to do?
Clerk: Well, we can give you this lovely shaving kit and call you the minute your luggage arrives here. Just leave us a contact number.
Mr. Lee: You can reach me at 13661306917.
Clerk: Thank you. I am terribly sorry about this. It very happens. We do have a sophisticated tracking system, so I know we will find it soon. But we apologize for the inconvenience.
Mr. Lee: That’s ok. There wasn’t anything important in there anyway. The shaving kit more than makes up for many lost luggage.
Clerk: Wow! I have been working here for 15 years and you’re the first person to accept a lost luggage situation cheerfully.
Mr. Lee: I’ve had a lot worse problems than this traveling so it’s really no big deal.
Checking In
Mr. Lee: Hi. I’m here to catch flight 513 to New York.
Ms. Shrimp: May I see your ticket please?
Mr. Lee: Here you are. Do you need to see my passport?
Ms. Shrimp: Any form of picture I.D. will do.
Mr. Lee: Hmmm…a photo I.D. I have my New Jersey driver’s license is that ok?
Ms. Shrimp: That will do. What an interesting picture! How old is it?
Mr. Lee: Actually it was taken just last year, but I had a shaved head and a beard. Can you still recognize me?
Ms. Shrimp: Barely. Will you be checking any luggage today?
Mr. Lee: Yes. One suitcase. I also have a carry on bag.
Ms. Shrimp: Ok. Mr. Lee, you’re all set. Your flight leaves from gate 10. Boarding begins at 10:30
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